My company has the proven track record in increasing productivity and reducing IT spending for my clients. My automation strategies and tools are designed to achieve one or more of the following goals:

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Managed IT Services Commitment

 

Pain Free Managed IT Services from Ty The Computer Guy offers innovative and essential functions and products for each level of business. Working with or as your IT Department, Ty The Computer Guy focuses on putting you back in control and ensuring technology works for you rather than you working to keep up with technology.
 

Initial Site Survey and Network Audit

 

I will come on-site to create initial network documentation, as well as audit your network and computers for potential problem areas including:

 

• Network security

• Data back-ups

• Virus protection

• Spam filtering

• Hardware integrity (check for pending failures)

• System performance and trends

• Overall network design and layout

 

Network and Computer Proactive Monitoring

 

This 24/7 network and computer monitoring service will allow us to watch every aspect of your computers and network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

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• Server traffic and load

• 24/7 Proactively check and monitor all computers

• Disk space and hard drive health monitored

• Hardware integrity and reliability

• Storage space and availability

• Back-up success and failures

• Anti-virus protection

• Spyware detection and removal

• Uninterruptible Power Supply (UPS) monitoring

Yearly On-Site Network Audit and Computer Tune Up

 

Every year I will come on-site and conduct a thorough audit and tune up of your computers and network to:

 

• Review and update available security patches

• Check status of Anti-Virus Clients

• Test peripherals, such as UPS(s)

• Perform a full data restore to ensure back-ups are functioning properly

• Review hard drive space, memory, CPU utilization

• Review network documentation and make changes as necessary

• Review routers, firewalls, and switches for failure or problems

• Optimize server for maximum performance and reliability

• Review and install operating system updates

• Test backup and restore data

• In-depth review of server logs for errors and potential problems

• Add and remove users

Email Protection and Spam Filtering - Unlimited Users

 

Thanks to a remote filtering service I offer through CenturyLink cloud based infrastructure.  It can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.

 

• Virus protection using three layers of virus scanning and filtering

• Link protection (sandboxing suspicious and typosquatted URLs)

• Email-borne malware protection

• Outbound filtering to prevent spread of malware and viruses

• Data leak prevention to protect unauthorized disclosure of sensitive data

• Automatically encrypts emails based on their content, sender or recipient

• Cloud-based email encryption using Transport Layer Security (TLS)

• Centralized management of granular security policies

• Ensure email continuity with a 96-hour spool for undelivered emails

• Anti-phishing protection

• Protect against zero-hour, targeted attacks

• Protection against ransomware variants including Locky and CryptoLocker

• Real-time email attachments scans

 

Data Backup and Recovery

 

I can ensure that your data is safe and backed up to a cloud base backup service daily. You don’t have to worry about your data in case of hardware failure and is available to you 24/7.  No extra charge for data backup, you get this with the service.

 

Web Protection

 

Web threats have increased over the past few years. From phishing sites to drive-by downloads, the dangers have never been greater. To stay safe, you need to make sure you have advanced malware protection in place along with bandwidth monitoring, content filtering, and more.  Web protection goes beyond enterprise antivirus software and firewalls by letting you set your own content-filtering policies, website blacklists, time- and content-based browsing policies, and much more.

 

• Threat protection against malware, phishing, adware, botnets, and spam.

• Bandwidth monitor to monitor daily usage and automated bandwidth checks and alerts.

• Access controls to keep users off sites that could cause a data breach and protect the business from the legal liability that comes with a data breach.

• Site blacklist and site blocking can be set and automatically enforce browsing policies that keep users off non-work related sites like porn, gaming or social medial.

• Time-based browsing policies to modify blacklist rules to allow employees to visit non-work sites outside of standard business hours.

 

Break-Fix Services

 

In the RARE event that your network goes down, have a computer that goes down, or if you experience any type of problem, I will troubleshoot and resolve the issue.  If it takes longer than four hours, I only charge half of my regular hourly charge ($35) per hour after the four hours.  (Hardware costs are additional).

FREE Unlimited Helpdesk Support

 

You and your employees can call anytime during business hours and speak to me about problems they are experiencing.  You also have the option to put in a helpdesk ticket, so if the issue occurs after hours, I will get the ticket and respond by the next business day.
 

 

Server Restore

 

In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor is the same as above. Software and hardware costs are additional.)

Emergency Response to Technical Problems

 

• Within 24 hours guaranteed.

 

Remote Support, Phone & Diagnosis

 

• Unlimited Remote and Phone Support - FREE

• No Fees. All Inclusive of Plan

 

Automatic Managed Anti-Virus Definition and Security Patch Updates

 

• Automatic virus definition updates

• Automatic desktop patch and bug fix updates

• Automatic server patch and bug fix updates

Automatic Managed Anti-Virus Prevention, Virus Removal and Cleaning

 

• Unlimited virus removal and cleaning in the unlikely event of a virus infection.

Spyware Monitoring and Removal

 

• Unlimited Spyware Monitoring

• Unlimited Spyware Removal

 

Monthly Reporting

 

• Monthly Executive Summary Report

• Daily System Status E-mail Update

Unlimited User Management

 

• Unlimited Adding and Removal of Network User

• Unlimited Setup of Network Resources for Each newly added User

 

FREE Year-End Technology Review

 

Designed to help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company's growth.

Vendor Liaison

 

• Unlimited vendor liaison service.

 

100% Satisfaction Guarantee

 

Plus, you will be covered under my 100% No-Hassle Guarantee.  If you are not happy with my service, you cancel at any time, with no extra fees or anything.

Pricing

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• The Plan is a Fixed Fee / Device / Month Pain Free IT Plan.

• Preferred Client Discount of 25% on standard support rates for:

• Special projects

• New additions

• Network Upgrades and out of plan services

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$25 per computer/month

$95 per server/month

$95 per network device/month

$150 One-Time setup

 

*Free Computer Cleaning and Tune-up for signing up*

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